Shipping Policy - Delivery FAQ
Q: When Will My Order Arrive?
At Aurezique, we understand that you are eager to receive your new
decorative items to enhance your space. Our delivery timeline is structured
into two distinct phases:
-
Order Packaging: We require
1 business day
for order packaging and shipping preparation. During this time, our team
cautiously inspects and secures your items to prevent any issues during
transit.
-
Transit Time: Once your package is with our logistics
partner, a maximum of 3 business daysis needed for
transit.
-
Total Delivery Time: In total, you can expect your
order to arrive at your doorstep within
2 to 4 business days
from the moment you place your order.
Please note that business days refer to Monday through Friday, excluding
public holidays in Hong Kong.
Q: Are There Hidden Fees?
We believe in absolute transparency when it comes to your purchase.
-
Free Delivery: We do not charge any amount for the
delivery of our products within our service area.
-
Transparent Pricing: The price you see listed for the
decorative item is the exact amount you will pay upon delivery.
-
No Restocking Fees: In the event of a valid return for
damaged or incorrect items, we do not charge any restocking fees.
Q: What Happens If I'm Not Home?
Since we operate exclusively on a
Cash on Delivery (COD) basis
, your presence is required to complete the transaction and collect the full
payment at your doorstep.
-
Delivery Notification: Our logistics partners typically
attempt to contact you via the phone number provided to coordinate the
delivery arrival.
-
Redelivery: If you are not available during the first
attempt, the courier will attempt redelivery. However, the delivery must
be completed successfully for you to receive your items.
-
Order Status: Once an order is dispatched, the delivery
must be completed. Cancellations are only possible before the item
leaves our facility.
Q: How is My Data Handled?
To facilitate a smooth delivery, we must share specific details with our
trusted third-party courier services.
-
Shared Information: We only provide the necessary
information required for transport, which includes your name, shipping
address, and contact number.
-
Data Protection: This practice is conducted in strict
accordance with the
Personal Data (Privacy) Ordinance (PDPO) of Hong Kong
.
-
Confidentiality: Our partners are legally bound to use
this data solely for the purpose of delivering your Aurezique order.
Operational Scope and Legal Compliance
Aurezique operates only in Hong Kong. All shipping practices are designed to
be totally compliant with Google's ads policies by providing clear, upfront
information regarding costs and timelines.
We adhere to the Sale of Goods Ordinance to ensure our
shipping and handling descriptions are truthful and not fake. If you have
any further questions, our support team is live from
9 AM to 5 PM HKT, Monday to Friday
, at
decor@aurezique.com
.
